Thank you for choosing Embr! We are dedicated to providing you with a smooth and reliable user experience. This Technical Support Guide is designed to help you resolve common issues, understand the support services we offer, and know how to reach out to our team when you need assistance. Whether you’re facing login problems, app crashes, or have questions about specific features, we’re here to help.

1. Scope of Technical Support

Our technical support team is committed to assisting with a wide range of issues related to the Embr app. The support services we provide include, but are not limited to:

• Account - Related Issues: Troubleshooting problems with account creation, login failures, password resets, email verification, and account deactivation. If you’re unable to sign in, receive an error message during registration, or need help updating your account information, our team can guide you through the necessary steps.
• App Functionality Problems: Resolving issues with the app’s core features, such as UGC (User - Generated Content) uploads, content viewing, sharing, commenting, and search functionality. For example, if you’re unable to upload a photo or video, experience delays when loading content, or find that the search tool isn’t working as expected, we’ll work to identify and fix the problem.
• Performance and Stability Issues: Addressing app crashes, freezes, slow loading times, and compatibility problems with your device. If the app closes unexpectedly, becomes unresponsive, or runs sluggishly, we may ask for details about your device model, operating system version, and usage patterns to diagnose the issue.
• Technical Error Messages: Helping you understand and resolve error codes or messages that appear while using the app. Common error messages (e.g., “Connection Failed,” “Content Not Found,” “Server Error”) often have simple solutions, and our team can walk you through troubleshooting steps to fix them.
• Feature - Specific Queries: Answering questions about how to use specific features of the Embr app. Whether you’re unsure how to adjust your privacy settings for UGC, use the app’s editing tools for content creation, or navigate a new update, our support team can provide clear instructions.

Please note that our technical support does not cover issues related to third - party services (e.g., internet service providers, device manufacturers) or user - generated content violations (which are handled under our Privacy Policy and Terms of Service). For UGC guideline violations, please refer to our Privacy Policy or contact us separately using the email provided in Section 4.

2. Troubleshooting Common Issues

Before contacting our support team, we recommend trying the following troubleshooting steps to resolve common issues. These steps often fix problems quickly and save you time:

2.1 App Crashes or Freezes

• Restart the App: Close the Embr app completely and reopen it. On most devices, you can do this by swiping up from the bottom of the screen (for iOS) or using the recent apps menu (for Android) to force - close the app.
• Update the App: Ensure you’re using the latest version of Embr. Outdated versions may contain bugs that cause crashes. Check the App Store (iOS) or Google Play Store (Android) for updates and install any available ones.
• Restart Your Device: A simple device restart can resolve temporary glitches that affect app performance. Turn off your device, wait 30 seconds, then turn it back on and open the Embr app.
• Check Device Storage: Insufficient storage space on your device can cause apps to crash. Delete unused apps, photos, or videos to free up space, then try using Embr again.

2.2 Login or Account Access Issues

• Verify Credentials: Double - check that you’re entering the correct username and password. Passwords are case - sensitive, so ensure Caps Lock is not enabled.
• Reset Password: If you’ve forgotten your password, tap the “Forgot Password” link on the login screen. We’ll send a password reset link to your registered email address (the one associated with your Embr account). If you don’t receive the email, check your spam or junk folder.
• Check Email Verification: If you recently created an account, make sure you’ve verified your email address. We send a verification link to your email after registration—clicking this link activates your account. If you didn’t receive the verification email, contact us to request a new one.